My Project Research

Chapter 1

Introduction

1.1 Background of Study

All of universities always have counter for providing information to all the students, lecturers and someone who want to know about the school information. Counter is a best place for giving and sharing information.  However, CounterI of Cambodian Mekong University is a place for offering several of some information about the school such as academic information, admission requirement, tuition fees, application form and subject offered. Actually, for the students who never study in Cambodian Mekong University if they want to know about the information study and some condition for requirement in this school, CounterI is the first place where they go to contact first.

Moreover, in CounterI there are three offices. The first, Cashier office is a place for all the students to pay tuition fee. Second, Mekong center for English examination is a base centre of Cambodian Mekong University to offer examination and testing services for those who wish to prove their English language skills through taking English proficiency Test (EPT), PET, KET model and MCCE issues. Third, Mekong centre for international office is an international affairs office that provided for international programs, admission procedures for overseas students, academic process information, and examination fees for international students-undergraduate and postgraduate program.

However, CounterI is a part of department of Cambodian Mekong University that providing several information to all the students and public. It’s also advertising information that related to university. Especially, it gives the information in the right way. All of these roles are the main reason to satisfy what student need and what student satisfaction in CounterI.

1.2 Statement of Problem

            Based on the above background of study, the main purpose of doing this research, the researcher wanted to know how to satisfy the students, how to communicate with students in a good way, how to do work well and to improve the quality work at the Cambodian Mekong University’s CounterI.   In fact, the most significant is the Counter can only perform at ordinary level that needs to be improved for best performance. Increasingly, students feel that the performance has not yet been standardized. Another problem is researchers can see some students feel unhappy about the staffs and environment that should be put into consideration. In brief, this research will lend to conduct the main reason that makes students satisfaction toward to CounterI at Cambodian Mekong University.

1.3 Research Objectives

            The main objective of this research is:

·         To find out the satisfaction of student toward to CounterI at CMU.

1.4 Research Questions

            How does satisfaction related to the CounterI for students at CMU?

1.5 Methodology

            Resources for doing this research are drawn from two sources of information by using quantitative. The primary data is obtained from the interviewing basing on questionnaire for interviewing respondents who is the student is studying at CMU and staffs working relevant with this section. In addition, the secondary data are obtained from the documents provided by CounterI, Internet documents and other sources which existed in the university library.

1.6 Scope and limitation of research

      According to the research objective above, this research focuses on the students who are studying in Cambodian Mekong University. However, we have done this investigation on 50 students for all levels and all different types of students in the morning group. There are some reasons we select these groups of students because there are number of students studying at this time, which make our research is more reliable. As result, we also have to admit that only this group that has type of the students we need because they would provide us creditable information, have the good response to all questionnaires, and they are willing to spend time with research conducting in order to evaluate on students’ satisfaction on CounterI.

1.7 Definitions

·         Student: person who is studying at college or university, or sometimes at a school.

·         Satisfaction: a feeling of happiness or pleasure because you have achieved something or got what you wants.  

·         Toward: refer to something in the direction of, or closer to someone or something else.

·         Counter: the place surface in a school, shop, and bank etc where customers are served.

·         Problem: a thing that is difficult to deal with or to understand, difficult situation that you have to deal with.

·         Solution: the ways of solving a problem, dealing with a difficult situation.

1.8 Expectation

            After researchers have done this research, they strongly hope that they are going to get the excellent results. This research study is conducted with the expectation of granting benefit to:

Researchers and readers:

§  Researchers and reader will be able to learn and know about the CounterI of CMU

Cambodian Mekong University:

§  The school will be able to analyze their strength, Weakness, to improve their working way in CounterI

§  The school will be able to know clearly about the reasons that  make students satisfy toward to CounterI

§  Conduct will get some recommendations as the help make the CounterI  better

Society:

§  Serve as a reference document for the next generation, who are interested and want to conduct further researches similar to this topic

1.9 Overview of the Remaining Chapters

In this research, there are five chapters to describe the process of doing this research. The first chapter, we have already mentioned about it above and other chapters are:

Chapter 2: Literature Review

This chapter shows you about the way that researchers use secondary data to compare with the results that they get from respondents which is the primary data. As well as, these data mostly picked up from the books that have been established by previous publishers. Especially, we get another resource directly from the staffs working who understand well about CounterI.

Chapter 3: Research Methodology

This chapter the researchers show you about how to use secondary and how to obtain information from respondents usually it is called primary data. As well as, the instruments are used by the researchers in order to analyze data to make sure that all data is an accuracy data.

Chapter 4: Presentation of Data and Discussion of Results

This chapter illustrates you about the information that obtained from respondents. It describes you the data by using table in advance.

Chapter 5: Summary, Conclusion and Recommendation for Application

It is the last chapter of research; as well as, it summarizes all the information related to the topic and the results that got from interviewers. In addition, it provides the recommendation to the readers, researcher and all students who are studying in University.