Chapter 1
Introduction
1.1
Background of Study
All of universities
always have counter for providing information to all the students, lecturers
and someone who want to know about the school information. Counter is a best
place for giving and sharing information.
However, CounterI of Cambodian Mekong University is a place for offering
several of some information about the school such as academic information,
admission requirement, tuition fees, application form and subject offered.
Actually, for the students who never study in Cambodian Mekong University if
they want to know about the information study and some condition for requirement
in this school, CounterI is the first place where they go to contact first.
Moreover, in
CounterI there are three offices. The first, Cashier office is a place for all
the students to pay tuition fee. Second, Mekong center for English examination is
a base centre of Cambodian Mekong University to offer examination and testing
services for those who wish to prove their English language skills through
taking English proficiency Test (EPT), PET, KET model and MCCE issues. Third,
Mekong centre for international office is an international affairs office that
provided for international programs, admission procedures for overseas
students, academic process information, and examination fees for international
students-undergraduate and postgraduate program.
However,
CounterI is a part of department of Cambodian Mekong University that providing
several information to all the students and public. It’s also advertising
information that related to university. Especially, it gives the information in
the right way. All of these roles are the main reason to satisfy what student
need and what student satisfaction in CounterI.
1.2 Statement
of Problem
Based on the above background of
study, the main purpose of doing this research, the researcher wanted to know
how to satisfy the students, how to communicate with students in a good way, how to do work well and
to improve the quality work at the Cambodian Mekong University’s CounterI. In fact, the most significant is the Counter
can only perform at ordinary level that needs to be improved for best
performance. Increasingly, students feel that the performance has not yet been
standardized. Another problem is researchers can see some students feel unhappy
about the staffs and environment that should be put into consideration. In
brief, this research will lend to conduct the main reason that makes students
satisfaction toward to CounterI at Cambodian Mekong University.
1.3 Research
Objectives
The main objective of this research
is:
·
To find out the satisfaction of student toward to
CounterI at CMU.
1.4 Research
Questions
How does satisfaction related to
the CounterI for students at CMU?
1.5 Methodology
Resources for doing this
research are drawn from two sources of information by using quantitative. The
primary data is obtained from the interviewing basing on questionnaire for
interviewing respondents who is the student is studying at CMU and staffs
working relevant with this section. In addition, the secondary data are
obtained from the documents provided by CounterI, Internet documents and other
sources which existed in the university library.
1.6 Scope and
limitation of research
According to the research
objective above, this research focuses on the students who are studying in
Cambodian Mekong University. However, we have done this investigation on 50
students for all levels and all different types of students in the morning
group. There are some
reasons we select these groups of students because there are number of students
studying at this time, which make our research is more reliable. As result, we
also have to admit that only this group that has type of the students we need
because they would provide us creditable information, have the good response to
all questionnaires, and they are willing to spend time with research conducting
in order to evaluate on students’ satisfaction on CounterI.
1.7 Definitions
·
Student: person who is studying at college or
university, or sometimes at a school.
·
Satisfaction: a feeling of happiness or
pleasure because you have achieved something or got what you wants.
·
Toward: refer to something in the direction of,
or closer to someone or something else.
·
Counter: the place surface in a school, shop,
and bank etc where customers are served.
·
Problem: a thing that is difficult to deal with
or to understand, difficult situation that you have to deal with.
·
Solution: the ways of solving a problem, dealing
with a difficult situation.
1.8 Expectation
After researchers have done
this research, they strongly hope that they are going to get the excellent
results. This research study is conducted with the expectation of granting benefit
to:
Researchers and
readers:
§ Researchers and
reader will be able to learn and know about the CounterI of CMU
Cambodian
Mekong University:
§
The school will be able to analyze their strength,
Weakness, to improve their working way in CounterI
§
The school will be able to know clearly about the
reasons that make students satisfy
toward to CounterI
§
Conduct will get some recommendations as the help make
the CounterI better
Society:
§ Serve as a reference
document for the next generation, who are interested and want to conduct
further researches similar to this topic
1.9 Overview of
the Remaining Chapters
In this
research, there are five chapters to describe the process of doing this
research. The first chapter, we have already mentioned about it above and other
chapters are:
Chapter 2:
Literature Review
This
chapter shows you about the way that researchers use secondary data to compare
with the results that they get from respondents which is the primary data. As
well as, these data mostly picked up from the books that have been established
by previous publishers. Especially, we get another resource directly from the
staffs working who understand well about CounterI.
Chapter 3:
Research Methodology
This
chapter the researchers show you about how to use secondary and how to obtain
information from respondents usually it is called primary data. As well as, the
instruments are used by the researchers in order to analyze data to make sure
that all data is an accuracy data.
Chapter 4:
Presentation of Data and Discussion of Results
This
chapter illustrates you about the information that obtained from respondents.
It describes you the data by using table in advance.
Chapter 5:
Summary, Conclusion and Recommendation for Application
It is the
last chapter of research; as well as, it summarizes all the information related
to the topic and the results that got from interviewers. In addition, it
provides the recommendation to the readers, researcher and all students who are
studying in University.
